Terms and conditions

1. Owner of the Site

This website (hereinafter, “the Site”) belongs to idea software lab, a studio engaged in software design and development, domiciled in Curridabat, San José, Costa Rica. Email: contacto@ideasoftwarelab.com. Telephone and WhatsApp: +506 7005-8703.

2. Purpose and acceptance

These Terms and conditions (hereinafter, “the Terms”) govern access to and use of the Site by any person who visits it (hereinafter, “the User”). The purpose of the Site is to present the services of idea software lab, to showcase completed projects and to facilitate contact with the studio. Accessing and using the Site implies full acceptance of the Terms in force at that time, which are available to the User at all times through a visible link on every page of the Site. Any User who does not agree with them shall refrain from using the Site.

3. Informational nature of the Site and contracting of services

No products are sold and no services are charged for through the Site. The information about services published on the Site is general in nature. The scope, price, timelines, method of payment and other conditions of each project shall be set out in writing in the proposal or contract signed or accepted by the parties, including by electronic means, which shall govern the contractual relationship. The foregoing is without prejudice to articles 34 and 37 of Law No. 7472, under which information, advertising and offers made to the public bind whoever transmits, uses or orders them and form part of the contract, and contractual terms prevail where they are more beneficial to the consumer.

4. Obligations of the User

The User undertakes to use the Site in accordance with the law, morality, public order, good faith and these Terms. In particular, the User shall refrain from:

• Sending false, misleading or bulk messages, or unlawful content.
• Providing third parties’ personal data without their authorization.
• Carrying out any act that damages, disables, overloads or impairs the Site, or that prevents its normal use.
• Attempting to gain unauthorized access to sections, systems or networks of the Site that are not publicly accessible.

5. Intellectual and industrial property

The texts, designs, logos, distinctive signs, source code and other content of the Site belong to idea software lab or are used under license from their respective owners, and are protected, as applicable, by Law No. 6683 on Copyright and Related Rights (Ley de Derechos de Autor y Derechos Conexos), Law No. 7978 on Trademarks and Other Distinctive Signs (Ley de Marcas y Otros Signos Distintivos) and other applicable law. Their reproduction, distribution, public communication, transformation or any other form of exploitation, in whole or in part, is prohibited without the prior written authorization of idea software lab or, as applicable, of their respective owner, except where permitted by law.

The names, trademarks, logos and screenshots of client projects shown on the Site belong to their respective owners and are displayed solely to illustrate the work carried out, without implying any assignment or license of any right over them in favor of the User.

6. Links to third-party sites

The Site contains links to third-party websites, such as those of idea software lab’s clients, Calendly, WhatsApp and social networks. Those sites are governed by their own terms and privacy policies. As it has no control over them, idea software lab, to the extent permitted by applicable law, assumes no responsibility for their content, services or practices.

7. Accuracy of information and availability of the Site

So that the information published on the Site is accurate and up to date, idea software lab shall endeavor to correct as promptly as possible any errors or omissions of which it becomes aware. Access to the Site may be suspended or interrupted temporarily for maintenance or for reasons beyond the control of idea software lab, without giving rise to liability on its part, to the extent permitted by applicable law.

8. Consumer rights

No provision of these Terms shall be construed as limiting or waiving the rights that Law No. 7472 on the Promotion of Competition and Effective Consumer Protection (Ley de Promoción de la Competencia y Defensa Efectiva del Consumidor) and other Costa Rican laws and regulations grant to consumers. Any provision contrary to such laws and regulations shall be deemed not to form part of these Terms.

9. Personal data protection and complaints

The processing of the User’s personal data is governed by the Privacy policy. The procedure for filing complaints is set out on the Complaints page.

10. Amendments

These Terms may be amended by idea software lab at any time. Amendments shall apply only to access to and use of the Site after their publication, which shall state the date of the last update, and shall not affect contractual relationships formalized beforehand, which shall be governed by the terms agreed between the parties.

11. Severability

If any provision of these Terms is declared null or unenforceable, in whole or in part, such nullity or unenforceability shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

12. Governing law and dispute resolution

These Terms are governed by the laws of the Republic of Costa Rica. The parties shall first seek to resolve directly any dispute arising from the interpretation or application of these Terms; failing agreement, the dispute shall be submitted to the courts of the Republic of Costa Rica, without prejudice to the consumer’s right to turn to the National Consumer Commission (Comisión Nacional del Consumidor) of the Ministry of Economy, Industry and Commerce (Ministerio de Economía, Industria y Comercio, MEIC).

13. Language

These Terms are drafted in Spanish, which is their official version; any translation is provided for information purposes only and, in the event of any discrepancy, the Spanish version shall prevail.